FAQ

Logging In to MyMindScan

Welcome to MyMindScan! To make the process as simple as possible, we’ve prepared a step-by-step guide. Follow the instructions below to get started quickly.

1. Invitation to MyMindScan

MyMindScan operates by invitation only. Your account is linked to the email address where you received the invitation.

Step 1: Receiving the Invitation Email
  • You’ll receive an invitation email from MyMindScan.
  • In this email, you’ll find a personal link that allows you to activate your account and begin the test.
Important:
  • Once you’ve activated the personal link, you can’t reuse it.
  • After creating your account, you’ll log in from now on via https://mymindscan.com/ (see 3. Logging In Again to MyMindScan)
Step 2: Accepting the Privacy Conditions
  • Click the link in the invitation email.
  • Read and accept the privacy conditions.
Important: Only you have access to your individual results. Your organization does not have access to them.
Step 3: Creating a Password
  • Create a password by entering the same password twice.
  • Your account is now activated and ready to use.

2. I Can’t Find My Invitation Email

If you can’t find your invitation email, try the following steps:

  1. Check your spam or junk mail folder. You may want to search for keywords like “MyMindScan.”
  2. Go to https://mymindscan.com/ and follow the Forgot Password steps:
    • Enter the email address to which the invitation was sent.
    • If your account is already active, you can set a new password here.
  3. If this doesn’t work or you’re unsure which email address was used, contact the organizing team within your organization. They can assist you further.

3. Logging In Again to MyMindScan

Already created your account and want to log in later? Follow these steps:

  1. Go to https://mymindscan.com/.
  2. Click Log In in the top-right corner.
  3. Enter the email address you used to activate your account.
  4. Enter your chosen password.
  5. Click Log In to access your account.

4. I’m Logged In. Now What?

Once you’ve logged in, you can begin using MyMindScan. Follow these steps:

  1. In the navigation bar, go to Test.
  2. Click on Start MyMindScan.

Tip: Make sure you have enough time and a quiet environment to complete the test in one go. If you need to stop, you can always resume where you left off.

5. Help! I’ve Forgotten My Password

Don’t worry! Just follow these steps:

  1. On the website, click Log In.
  2. Select Forgot Password?
  3. Enter the email address you used to activate your account.
  4. You’ll receive an email with instructions on creating a new password.

Note: If you no longer recall which email address was used, please contact the organizing team within your organization.

6. Other Issues?

Encountering a technical problem or have a question not addressed here? Contact us via email: helpdesk@mymindscan.be.

Additional Tips and Common Mistakes

To avoid recurring problems, here are a few handy pointers:

  1. Invitation Email Not Found?
    • Check your spam or junk mail folder.
    • Use your email search function with keywords like “MyMindScan.”
  2. Personal Link Problems?
    • Use the link as soon as you receive it. If you’ve already used it once, log in directly via https://mymindscan.com/.
    • Use a laptop or desktop with an up-to-date browser (e.g., Chrome, Safari, or Edge).
  3. Password Not Working?
    • Check that Caps Lock isn’t on.
    • Make sure you don’t add extra spaces at the beginning or end of your password.
  4. No Longer Have Access to Your Email Address?
    • Contact your organization. They can reactivate your account or change it to a new email address.